Refund policy
CDS and Vinyl:
You have 14 days from delivery to start a return or exchange for CDs or Vinyl Records.
Return/Exchange Rules
- Condition: Items must be unopened, unused, undamaged, and in their original packaging.
- Exclusions: Digital downloads and sale items cannot be returned.
- Proof: You need your Shopify order number or receipt.
How to Exchange
- Email our support team at help@atotallyawesomeradicalchristmas.com to get approval.
- Pack the item securely in a padded envelope or box.
- Mail it to the address we provide.
Shipping Costs
- Damaged Items: If your item arrives broken or damaged from shipping, we will pay for the return postage. Take a picture of the damaged item and packaging right away, contact us, and we'll make it right!
- If there's any other reason, reach out to us and we'll see what we can do!
Refunds & Exchanges
- Inspection: We process refunds/exchanges within 3 business days of arrival.
POD items:
Damaged/Defects
For now, our shirts are print-on-demand . If there is a any damage from shipping, or a printing error, immediately take a picture and we have 30 days from delivery to request a reprint. This includes your communication time with us, so please reach out ASAP to make sure you are covered!
Refunds & Exchanges
It is standard policy for POD items to be final sale, with no refunds or exchanges for any reason OTHER than defective/ damaged product. That said, if you wish to exchange your new, unworn shirt for a different size, reach out within 7 days of delivery and we will do our best to accommodate.
How to Report Damage or Request an Exchange
-
Email our support team at help@atotallyawesomeradicalchristmas.com to get return approval. (take pictures to show condition of the product)
- You will receive further instructions from there!